Slow Internet

Why is my internet slow?
There are many reasons your Internet connection might appear slow. It could be a problem with your modem or router, Wi-Fi signal, signal strength on your cable line, devices on your network saturating your bandwidth, or even a slow DNS server.

There can be many reasons for this occurring including, but not limited to:

  1. A faulty or failing ADSL modem/router
  2. Deteriorating phone line quality or line noise
  3. Faulty or missing ADSL Line Filter(s)
  4. Misconfigured software on your computer
  5. Hacked/Exploited modem/router

You may have noticed a subtle deterioration in your general online experience, for example, slow loading of web pages, or timeout errors when sending or receiving emails, or even stuttering/choppy playback of streaming video (also known as rebuffering).

You can check your data history at any time by using the View Usage tool in the JaziNET Members Area at: https://jz.net.au/members-area/

Please be aware that our system is configured to reset your connection once every 24 hours in order to gather connection quality statistics, and most customers will not even notice this occurring as your modem will usually reconnect within a second or two. Therefore, in theory, if you have a perfect connection, you should see one reconnection per day, so somewhere around 30 or so connections in an average month.

Try these simple troubleshooting methods:

  1. Check Your Speeds (And Your Plan). You'll rarely achieve anything like the maximum speed available on your connection, and you need to have realistic expectations of what's possible. ADSL is slower than ADSL2 which is slower than most NBN connections. One other thing to bear in mind is shaping. Many plans slow your connection speed after you've used your monthly bandwidth allowance.
  2. Troubleshoot your hardware. The first basic stop: give your modem and router a quick reset (that is, turn them off and on again) and see if that helps. If not try for an extended period of 20 minutes and see if this fixes your speed. Check the other computers in your house to see if their internet is slow, too — if the problem only happens on one computer, the problem is that machine, not your router or modem.
  3. Fix your WiFi signal. If you're using Wi-Fi, you might find that your router and internet are fine, but your wireless signal is weak, causing a slowdown. In that case, you may need to reposition, tweak and boost your router with a few tricks.
  4. Turn Off Bandwidth-Hogging Plugins And Apps. If your hardware seems to be in working order, see if any other programs are hogging the connection.
  5. Call your ISP. If you've gone through all the necessary troubleshooting steps and your internet is still slow, then it's time to call your internet service provider and see if the problem is on their end. Remember: don't automatically assume they have done something wrong, and treat your customer service representative with respect. You're much more likely to get good results.

Should you require assistance in resolving this issue, please feel free to give us a call. Often the cause is something very simple, and our experienced support staff look forward to helping you resolve this problem.